Grievance

At Bharat Finserv, we strongly believe that “Excellent customer service is the foundation of trust.”

Your satisfaction is our priority, and we are committed to resolving every customer concern with fairness, transparency, and urgency.

This Grievance Redressal Mechanism ensures that:

Your complaints are heard without bias

Issues are acknowledged and resolved within defined timelines

Root causes are identified and rectified to prevent recurrence

You receive multiple channels to escalate issues

Our grievance process aligns with applicable Indian financial regulations and industry standards.

Even with high-quality service standards, service gaps may occasionally occur.

This mechanism aims to:

Provide a structured platform for customers to raise concerns

Ensure timely, efficient, and transparent resolution

Treat every customer fairly and respectfully

Offer multiple escalation channels

Identify and correct internal process gaps

Enhance overall experience across Bharat Finserv services

All our employees are trained to follow this grievance mechanism strictly.

If you are dissatisfied with any service, product support, or interaction, you may contact us through any of these channels:

📞 Phone: +91-8299533212

📮 Write to:

Bharat Finserv

101, Sainath Apartment, Jaitpura,

Varanasi, Uttar Pradesh – 221001

Your grievance must include:

Type of service/product involved

Date of occurrence

Complete description of the issue

Registered phone number & email ID for verification

Once we receive your complaint:

You will receive an acknowledgement within 24 hours of receipt.

Standard grievances: Resolved within 30 days

Investment / Mutual Fund related: Resolved within 21 days (priority handling)

Issues requiring external dependency may take additional time, but you will be kept informed.

For escalations, you may write to our designated Grievance Officer:

Grievance Officer – Bharat Finserv

📍 101, Sainath Apartment, Jaitpura, Varanasi – 221001

📞 8299533212 (Mon–Sat, 10:00 AM to 7:00 PM)

We regularly seek customer feedback to:

Improve internal systems

Enhance service quality

Strengthen customer satisfaction

Your suggestions are always welcome.

This mechanism follows:

RBI guidelines

IRDAI rules (for insurance distribution assistance)

SEBI advisory norms (where applicable)

IT Act & Data Privacy standards

Any regulatory update will automatically apply to this policy.

This mechanism is periodically reviewed and updated to:

Improve efficiency

Meet regulatory requirements

Adapt to operational changes

Irreversible Action

Deleting your Bharat Finserv account is permanent.

Post-deletion, your:

Account

Access rights

Saved documents

…cannot be recovered.

Subscriptions

Any active service subscriptions will be terminated automatically.

Data Retention

Even after account deletion:

Certain data must be retained for statutory, audit, compliance, or regulatory reasons

This retention follows RBI, SEBI, IRDAI and PMLA guidelines

Such data is stored securely under strict cybersecurity protocols

If you face any issue regarding:

Service dissatisfaction

Document support

Account access

Data retention

Escalations

…you may contact us anytime.

📞 Phone: +91-8299533212

A: No. Account deletion is permanent and irreversible.

A: All active subscriptions will cease automatically upon account deletion.

A: Typically within minutes, but may take up to 24 hours for all systems to update.